The companies that manufacture the computer and phone have the responsibility of helping their customers with the suggestions and steps for computer tech support and phone tech support. Many companies provide these services through the BPO’s and the customer care is available for all 24 hours. A customer can talk to the customer care executive and take all the required information on the product and also the technical details can be asked for. This helps the customers as they may not be able to find their exact query on the internet but through the telephone, they can get the exact information. The source of help is also reliable because the advice and the help are given by the representative of the company which has manufactured the product and thus the technical assistance provided by the source can be trusted. The maintenance of these BPOs and the salaries of the employees is paid by the company’s service sector field as the customer service is the part of services that are provided by the companies. The phone tech support or the computer tech support is usually taken by all the users at some point or another because there are technical details that the user does not know of.